Return & Refund Policy

At NES Light, we strive to provide high-quality products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We have a 30-day return policy for eligible products, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must:

• Be unused and in the same condition as received.
• Be in its original packaging with all accessories.
• Include the original receipt or proof of purchase.
• Not show any signs of installation, modification, misuse, or damage caused by the customer.

To request a return, please contact us at neslight@gmail.com before sending your item back.

Return Address:

NES Light
1179 Edgewater Avenue
Ridgefield, NJ 07657
United States

Returns sent without prior authorization will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

• The product arrived damaged.
• The wrong item was shipped.
• The product is defective due to a manufacturing issue.

Original shipping charges are non-refundable unless the return is the result of our error.

We recommend using a trackable shipping service, as NES Light is not responsible for returned packages lost during transit.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery by emailing neslight@gmail.com with:

• Your order number
• Photos of the product
• Photos of the packaging
• A brief description of the issue

We will review your claim and work to resolve the issue as quickly as possible through a replacement, repair, or refund, depending on the situation.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

• Custom neon signs
• Personalized products
• Custom-sized LED products
• Made-to-order products
• Special order items
• Products that have been installed or used
• Clearance or sale items
• Gift cards

Because custom products are manufactured specifically for each customer, they cannot be cancelled, returned, or refunded once production has begun.

Exchanges

Exchanges are available only for eligible standard products and are subject to product availability.

If you would like a different item, the fastest option is to return the eligible product (once approved) and place a new order.

Custom-made products are not eligible for exchange unless they are defective or incorrectly manufactured.

Warranty

Our product warranty is separate from this Return Policy.

Products experiencing manufacturing defects during the warranty period should not be returned through the standard return process.

Please contact us at neslight@gmail.com for warranty assistance before returning any product.

Warranty coverage does not apply to damage caused by:

• Improper installation
• Misuse or abuse
• Accidents
• Unauthorized modifications or repairs
• Normal wear and tear

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us at neslight@gmail.com.

Shipping charges, installation fees, and other service fees are non-refundable unless the return is due to an error made by NES Light.

European Union 14-Day Cooling-Off Period

For orders shipped to countries within the European Union, customers have the right to cancel or return eligible orders within 14 days in accordance with applicable consumer protection laws.

This right does not apply to custom-made or personalized products that are manufactured according to the customer's specifications.

Contact Us

If you have any questions regarding returns, refunds, or warranty claims, please contact us:

NES Light

Email: neslight@gmail.com

Return Address:

1179 Edgewater Avenue

Ridgefield, NJ 07657

United States